Which of the following represents the steps involved in the DESC framework?

The DESC framework is a structured approach used in communication, particularly in healthcare environments, to facilitate effective discussions that may involve addressing conflicts, providing feedback, or negotiating solutions.

The elements of the correct answer, "Describe, Express, Suggest, Consequences," accurately represent the steps involved in this framework.

• Describe involves outlining the specific situation or behavior that needs addressing without attaching personal judgments or emotions to it. This step is crucial as it sets a clear context for the conversation.

• Express is where the individual shares their feelings and thoughts about the described situation. This step is vital because it personalizes the discussion and communicates the impact of the situation on the individual’s feelings or work.

• Suggest involves proposing a solution or an alternative approach to the situation previously described. By this point, the individual has clearly articulated the issue and their feelings, paving the way for constructive dialogue about potential resolutions.

• Consequences focuses on explaining the potential outcomes of accepting or rejecting the suggestions made. This step emphasizes the importance of considering the implications of the situation and the suggested solutions on the parties involved.

The correct identification of these steps allows for a more deliberate and effective interaction, which is essential in collaborative practices among healthcare professionals.