What is the first step in the DESC model?

The first step in the DESC model is to describe the situation objectively. This initial phase is crucial as it sets the foundation for effective communication during conflict resolution. By focusing on the facts of the situation without infusing personal feelings or biases, individuals can create a shared understanding of the issue at hand. This clarity helps to avoid misunderstandings and enables all parties to engage in a constructive dialogue about the problem.

Describing the situation involves outlining specific behaviors, events, or circumstances that have led to the conflict. It allows all parties involved to have a common reference point while minimizing emotional responses that can cloud judgment and hinder resolution efforts. Once this clear, objective description is established, participants can then move on to expressing feelings, suggesting solutions, and discussing the consequences of the issue, all of which follow in the structured approach of the DESC model.